A supervisor just a text away
Your assistant is guided by an internal supervisor, while you receive ongoing check-ins from a dedicated client manager.
Customer Support
24/7 customer care that reflects your brand
We handle your business support like it’s our own — delivering 24/7 customer care with precision, passion, and a commitment to making every client interaction a reflection of your brand’s excellence.
Overview
We provide seamless, around-the-clock backend support to keep your operations running smoothly—day and night.
From 24/7 Virtual Receptionists who professionally manage calls, messages, and scheduling, to support specialists who handle client communication, our team enhances customer interactions and ensures your business stays responsive.
What’s included
- Receptionist, front-desk support & 24/7 backend support
- Appointment scheduling, chat support & calendar management
- Customer service & client communication
- Email handling & CRM updates
- CRM support (text and email follow-ups) & document management
Why it works
How Trufijo delivers customer support
Two trained backups
If your primary assistant isn’t the right fit, two fully trained backup assistants are ready to step in. Allow up to 10 business days for a smooth switch.
Weekend and 24/7 options
Assistants work five days a week. For weekend availability, use our 24/7 receptionist service. Weekend or holiday support from your dedicated assistant may require additional compensation.
How it works
Discovery, onboarding, fulfillment
Step 1: Discovery
We analyze your workflow, bottlenecks, and goals to recommend the right support model—virtual assistance or a complete sales engine.
Step 2: Onboarding
We set up your systems, assign your dedicated team, and align everything to your goals, from CRM configuration to workflow automation.
Step 3: Fulfillment
Our team executes the plan—lead follow-up, appointment setting, pipeline management, and performance reporting.
Let’s connect
How can we support your business?
Schedule a quick 20-minute consultation to discover how Trufijo can support your business, and the promotions available to help you get started.
Explore
Other services
Cold Outreach
Ice-breaking cold calls that warm up your sales — our highly trained cold callers expertly nurture leads, build real connections, and drive more business your way.
CRM & MLS Management
Our virtual assistants have a hands-on grip on MLS and CRM systems — expertly managing listings, client data, and follow-ups with precision to keep your operations smooth and your pipeline full.
Project Management
With relentless attention to detail, proactive problem-solving, and a commitment to working around the clock for your success, we anticipate challenges before they arise and ensure your goals are met with precision.
Business Marketing
Marketing that hits the bullseye — we stay ahead of top trends and leverage the latest tools to boost your socials, engage your audience, and elevate your brand above the competition.
Website & App Development
Your virtual storefront’s guardian angel — we keep your website flawless and up-to-date, and bring it to life with custom app development, ongoing maintenance, and vibrant updates.